Customer service

Visiting adress
Brink Group B.V.
Industrieweg 5
7951 CX Staphorst
The Netherlands
Phone numbers
Fitting: +31522 - 469 355

Order: +31522 - 469 222

Contact form

Do you have questions about ordering or questions about assembly?

Fill in the form below and we will answer your question as soon as possible.

FAQ

General questions

Do I have a warranty on my purchase?

At Brink, you receive a standard one-year warranty on your towbar and wiring kit. We guarantee that the delivered products or parts thereof are free from defects that are the direct result of material, manufacturing and/or construction errors for a period of twelve months after delivery. Other warranties are covered by the warranty conditions of the garage where you installed the towbar. 

Where can I find the general conditions?

You can find the general conditions in the footer of the website at every page.

Can I also become a Brink Partner?

This is possible, you can find more information at the Brink Partner Programm page.

Where can I find the manuals of products?

If you have searched by article number or by brand/model/production year, you can scroll down the product page and download the most current manuals directly.

 

About our range

Can I also order a towbar ball?

You can easily order seperate towbar balls via our webshop. 

Range of towbar balls

My customer has lost the key to their towbar, can I order a new one?

You can easily order towbar keys online via our webshop. Brink has three different detachable systems (horizontal, diagonal and vertical detachable). Each type of detachable towbar has its own type of key.

Assortment of towbar keys

Why is a towbar not yet available for a type of vehicle?

Brink tries to develop a towbar for every type of vehicle. Unfortunately, it is not yet successful for the type of vehicle for which you are looking for a towbar. Maybe we will develop a towbar for this type of vehicle in the future.

My customer has reported a defective towbar, what now?

It is wise to contact our customer service. They will then help you! 

To customer service 

Which bike carriers fit on the Brink bike carrier solution (RMC)?

Many types of bike carriers fit on the Brink bike carrier solution. Brink has compiled a list containing all bike carriers that fit on the RMC system.

The list

Are there towbars for hybrid and electric cars?

There are towbars available for hybrid and electric cars, but the range with which you can tow a trailer, caravan, boat or horse trailer is limited. In the vast majority of cases, the vehicle manufacturer has already determined that your hybrid or electric car may not tow objects. Brink has responded to this and developed a solution especially for hybrid and electric cars that allows you to not tow, but to carry. You can place bicycle carriers on this so-called bicycle carrier towbar. An ideal solution for cycling enthusiasts. 

View the range

Delivery and return

What is your return policy?

How long can you return something and there are differences in return policy per product. 

To which countries do you deliver?

We deliver to all countries in Europe and worldwide only to the customers who distribute our products. 

What are the delivery times outside the BENELUX?

Delivery times vary per country and courier service. 

Germany: 

  • Courier service Nox: ordered today, delivered tomorrow 
  • DPD: 2 to 3 working days 

Europe: 

  • DPD: 2 to 5 working days 

What are the delivery times within the BENELUX?

For the countries Belgium, the Netherlands and Luxembourg it is ordered today and delivered tomorrow. 

My Brink environment

I've lost my account password, what now?

You can easily set a new password yourself, click here to set a new password.

I have lost my login details for my account, what now?

Your username is the same as your e-mail address, if you don't know which e-mail address you can use, please fill out this form.